Frequently Asked Questions

You can pay for your order 100% securely using the following payment methods:
- Credit card (CB, Visa, Mastercard, American Express, etc.)
- Bank transfer
- Apple Pay
- Google Pay
- Link by Stripe
- Klarna
- EPS
- Bancontact
- iDeal
- SEPA Direct Debit
- Przelewy24 (P24)
- SOFORT
- Multibanco

Once your order has been confirmed, it is no longer possible to modify its content. If the address indicated is incorrect, do not hesitate to contact us via our Contact form or by email (contact@maisondudrone.com) as soon as possible, we will do our best to correct your address before shipping your package.

Once your order is validated, it is sent to our warehouse for processing. If your order has already been dispatched it is no longer possible to cancel it, but in the event that it is still being prepared, although we cannot guarantee it 100%, we may be able to still be proceeding with its cancellation. Contact you as soon as possible via our Contact form or by email at contact@maisondudrone.com, we will do our best to respond to your request.

We ship to most European countries as well as internationally.
If your country is not available at checkout, it means that delivery is currently not offered to that destination.

Our offices are located in Edinburgh, Scotland.

Our products are shipped from our partner logistics centers, depending on the type of item ordered and the destination.

Orders are prepared within 1 to 4 business days, then shipped.

The majority of our parcels are delivered in less than 10 days.

Typical delivery times observed:

Europe: 6 to 10 days
Switzerland: 6 to 12 days
North America: 8 to 14 days
Rest of the world: 7 to 15 days
Overseas territories: 10 to 20 days

Delivery times may slightly vary depending on destination and the type of item ordered.

Yes. Every order includes online tracking.
A tracking number is sent to you by email once your order has been shipped, allowing you to follow your parcel in real time.

For deliveries within the European Union, VAT is included in our prices.
You will not have to pay any additional fees upon delivery.

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can, however, track your order and see where it is at any time. If you still feel that you need help in tracing your package or would like to inquire about it, please do not hesitate to contact us through our Contact form or at the following address: contact@maisondudrone.com

Our products can be shipped separately according to your order. If this contains, for example, items from two different warehouses, there will therefore be two deliveries. In this case, the rest of the order will certainly arrive shortly. If your order has been sent once or all your parcels have arrived, please contact us via our contact form or by e-mail at contact@maisondudrone.com, and we will send the missing items.

We are sorry to hear that. Simply send us an image of the damaged item in question to contact@maisondudrone.com and we will reship your order as quickly as possible.

You have 14 days from the date of receipt of your order to return an item that does not suit you. The item must be returned to us in its original condition (packaging, complete accessories, instructions). Please note that the return costs are your responsibility.

In case of cancellation of your order, the refund is immediate via the payment method initially used. In case of return, the refund is made after reception and verification of the returned article(s).