Frequently Asked Questions

ORDERED

What are the payment options available ?

You have the possibility to pay for your order in a 100% secure way:

– by credit card (CB, Visa, Mastercard, American Express)

– via Paypal

Can I modify my order?

Once your order has been confirmed, it is no longer possible to modify its content. If the address indicated is incorrect, do not hesitate to contact us via our Contact form or by email (contact@maisondudrone.com) as soon as possible, we will do our best to correct your address before shipping your package.

Can I cancel my order?

Once your order is validated, it is sent to our warehouse for processing. If your order has already been dispatched it is no longer possible to cancel it, but in the event that it is still being prepared, although we cannot guarantee it 100%, we may be able to still be proceeding with its cancellation. Contact you as soon as possible via our Contact form or by email at contact@maisondudrone.com, we will do our best to respond to your request.

DELIVERY

Do you ship all over the world?

Yes, absolutely. We ship worldwide. However, there may be times when our carrier cannot ship certain types of products to certain regions of the world, in which case we will notify you and refund you in full for the items concerned.

Where are you located?

Our offices are located in Edinburgh, Scotland.

Where do you ship your products from?

Our international warehouses are located in China.

What are your delivery times?

We usually take 1-4 days to process your order, then the average delivery time is 7-20 days.

Do you provide tracking information online?

Once your order is ready, you will be notified of a shipping confirmation email with a tracking number to track your package on the internet.

AFTER SALES SERVICE

I still have not received my order. What is taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can, however, track your order and see where it is at any time. If you still feel that you need help in tracing your package or would like to inquire about it, please do not hesitate to contact us through our Contact form or at the following address: contact@maisondudrone.com

Some items are missing from my order, what's going on?

Our products can be shipped separately according to your order. If this contains, for example, items from two different warehouses, there will therefore be two deliveries. In this case the rest of the order will most likely arrive shortly.

In the event that your order has been the subject of a single shipment or that all your packages have arrived, contact you via our Contact form or by email to contact@maisondudrone.com, we will send the missing items.

I received the wrong item or a damaged item. What can I do ?

We are sorry to hear that. Simply send us an image of the damaged item in question to contact@maisondudrone.com and we will reship your order as quickly as possible.

Can I return my order?

You have 15 days from the date of receipt of your order to return an item that does not suit you. The item must be returned to us in its original condition (packaging, complete accessories, instructions). Please note that the return costs are your responsibility.

What are your repayment terms?

In the event of cancellation of your order, the refund is immediate via the means of payment initially used.

In the event of a return, the refund is made after receipt and verification of the returned item (s).